About

The objectives of work in this service contract for the European Commission are to collect, analyse and compare public policies as well as educational and private sector efforts in the realm of high-tech skills and the creation of new services and jobs enabled by new technologies, including service science, and to develop a vision and long-term agenda (2030) for high-tech skills and the creation of new services and jobs enabled by new technologies in Europe. The goal is to contribute to increase quality employment. It will provide:

     An in-depth analysis of the state-of-play on high-tech skills and the creation of new services and jobs enabled by new technologies and service science;

     The identification, documentation and promotion of best practices;

     A bold forward vision and long-term agenda (2030) with supporting actions;

     The promotion of new services and jobs (taking into account the needs of medium to low skilled people);

The scope of the service contract is covering the skills needed for new services and jobs enabled by new technologies. The work will be based on a demand-led and results-oriented approach. Target groups are professionals, managers, and entrepreneurs who need to acquire these skills. It will encompass the skills needs related to the latest definition of key enabling technologies. A particular focus will be put on small and medium-sized enterprises (SMEs) and start-ups.

The activities aim to mobilise a large number of stakeholders and Member States contributing to the field of service innovation and high-tech skills to facilitate the use of digital and advanced technologies by European enterprise, especially SMEs and start-ups, in developing new and smart services, which create and require new jobs and require up-skilling of workers in existing ones.

The results will inform policy-makers, business and social leaders regarding more effective policies, partnerships, funding programmes and incentives to increase the service innovation talent pool, employment and the competitiveness of the European economy and to contribute to the further evolution and improvement of European and national initiatives on high-tech skills and new services and jobs creation.

This service contract is carried out by empirica (Germany), ISSIP (USA) and PwC Luxembourg.